MCL AI Services runs the parts of your business you shouldn't have to. An AI receptionist that never misses a call, a personal assistant of your own, and the full Zoho suite — resold, set up, and managed by us. One supplier. One bill. Zero admin.
Take one, or let us run all of it together — they're built to work as one system.
We resell the licences, set everything up, migrate your old data — then keep it running. Something breaks? Call, or text ZOHO and what's wrong. We fix it and text you back.
…and 40+ more apps in Zoho One — all included, all managed.
This is the part nobody else does. We run your phones and hold the keys to your Zoho — so a phone call can raise the ticket, create the lead, book the slot or draft the invoice while the customer is still on the line. 24 ways we can wire it up:
Caller describes a problem → the AI captures it → a Desk ticket is raised in your account with the call summary and recording link → the customer is emailed a ticket number.
Nothing gets lost in a voicemail box. Every issue has an owner, an SLA and a paper trail.
Caller asks 'any update on my repair?' → the AI looks up their ticket by phone number → reads back the current status and next step.
Kills the single most common interruption your team gets, without hiring anyone.
A ticket is marked resolved in Desk → the AI calls or texts the customer to tell them it's done and asks if it's working.
Customers hear from you the moment it's fixed, instead of wondering.
New caller → the AI creates a CRM lead with their name, number, what they asked about and the full call summary attached.
You stop losing enquiries between a notepad and a spreadsheet. Every call is a tracked lead.
Phone rings → the AI looks the number up in your CRM → greets them by name and already knows their history before they explain it.
Regulars feel remembered instead of processed. It's the difference between a receptionist and an answering service.
Caller asks for a price → the AI captures the job details → a deal is created at the quote stage with everything your estimator needs.
Your pipeline fills itself from the phone, in the right stage, with no re-typing.
Someone chats on your site then phones later → the AI sees the chat history and picks up where it left off.
Customers don't have to explain themselves twice because they switched channel.
Caller wants a time → the AI reads your real availability → books it → both of you get the confirmation.
Booked while they're keen, instead of a callback that never happens.
Caller needs to move an appointment → the AI finds their booking, cancels or moves it, and offers the freed slot to your waitlist.
Empty chairs get refilled without anyone chasing.
Job agreed on the phone → the AI drafts the quote or invoice in Books with the line items discussed → it's waiting for you to approve and send.
The invoicing that normally happens on a Sunday evening is already done.
An invoice goes past due → the AI calls or texts a friendly reminder with the payment link → logs the response against the invoice.
Getting paid stops depending on you being willing to make an awkward call.
Caller asks about their plan or a charge → the AI looks up their subscription and explains it, or takes a change request.
Billing questions stop eating your support hours.
Caller asks 'do you have it in stock?' → the AI checks Inventory and answers, and can reserve the item or take the order.
You stop losing sales to 'let me check and call you back'.
Deal agreed on the call → the AI sends the engagement letter, quote acceptance or contract for e-signature while they're still interested.
Signed the same day instead of 'I'll send it over tomorrow' and losing momentum.
Call ends → the caller gets a written summary of what was agreed, from your own domain, not a generic no-reply.
Looks like a business with staff. Also settles 'that's not what we discussed' disputes.
Caller asks for a form, price list or brochure → the AI emails the current version from WorkDrive.
Always the current file — never the outdated PDF someone had on their desktop.
Work agreed → the AI creates the job in Projects with the address, scope and due date, assigned to the right crew.
The job is on the board before the caller has hung up.
An urgent call comes in → the AI posts it to the right team channel with the details, so whoever is free can grab it.
Urgent things reach a human in seconds without ringing everyone.
A staff member calls in sick → the AI records it in People, notifies the manager, and flags the shift that needs covering.
The 6am 'I can't come in' call is handled before you're awake.
Someone calls about a job → the AI asks your screening questions, captures the answers and creates a candidate in Recruit.
You only spend time on applicants who already meet the basics.
Caller agrees to hear about offers → the AI records explicit consent and adds them to the right Campaigns list.
A marketing list built with real CASL consent, not scraped numbers.
After a job closes → the AI texts a one-question survey and files the score against the customer.
You find out about an unhappy customer before they post a review.
Every call, outcome, booking and ticket flows into Analytics alongside your sales data.
You can finally see what the phone is actually worth to the business.
A call event triggers whatever you already run — update a sheet, ping an app, kick off an approval.
If it has an API, the phone can start it.
Don't see yours? If it has an API, the phone can start it — call and describe it.
Ordinary moments where a business usually loses money — covered.
Your AI answers, quotes your pricing, books them in for Tuesday, and texts you the details before you're even awake.
Your line still gets answered. Urgent stuff reaches you right away; the rest waits in a tidy message with a name and number.
You text ZOHO my quotes aren't sending. It's logged instantly, our team fixes it in your account, and you get a text when it's ready to try.
We set up your email, CRM, invoicing and phone line together — one supplier, one bill, everything already talking to each other.
Flat monthly pricing, no per-minute billing, no surprises. Full details on the pricing page.
The full Zoho suite — CRM, Mail, Books, Projects, Desk, and 40+ more apps — resold, set up, and managed by MCL. We handle licensing, migration, configuration, and ongoing support; you call or text us and we fix it.
Zoho CRM resold and fully managed by MCL — pipelines, lead capture, automation, and reports built for your business, plus phone/text support whenever something breaks.
Zoho Books or Invoicing resold and configured by MCL — taxes (GST/PST/HST), invoice templates, payment links, and bank feeds set up for a Canadian business.
Professional email on your own domain with Zoho Mail, plus Workplace apps — MCL handles the domain records, mailboxes, migration from your old email, and support.
Already on Zoho? Hand us the admin work. Call or text MCL with any Zoho issue or change request — our AI logs it, our team fixes it, and we text you when it's done.
No apps to install, no hardware, no hiring.
Ring the demo line and talk to the AI itself, or tell us about your business and we'll recommend the pieces that fit.
Your receptionist is trained on your website and given a number; your Zoho is configured and your old data migrated. You don't lift a finger.
Call or text us any time with a problem or change. Our team handles it and messages you the moment it's done.
Call the live line and have a real conversation with the AI — then ask it about Zoho.
Call (778) 827-0251